TOTAL QUALITY MANAGEMENT

Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs.

Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction.
TQ is a people focused management system that aims at continual increase in customer satisfaction at continually lower real costs.

Origins

Although W.Edwards Deming is largely credited with igniting the quality revolution in Japan starting in 1946 and trying to bring it to the United States in the 1980s, Armand V Feigenbaum was developing a similar set of principles at General Electric in the United States at around the same time.

Bibliographic details for "Total Quality Management"

• Page name: Total Quality Management
• Author: Wikipedia contributors
• Publisher: Wikipedia, The Free Encyclopedia.
• Date of last revision: 4 November 2006 19:59 UTC
• Date retrieved: 7 November 2006 11:00 UTC
• Permanent link: http://en.wikipedia.org/w/index.php?title=Total_Quality_Management&oldid=85711059